How Airbnb Establish Trust Between Host & Guest?


Airbnb is the best outcome of the shared economy concept. Their reputation stands out only because of their constant improvement in the features to establish the trust and safety policy among both of the guest and host. Airbnb should balance the need of their host and guest equally to act as a mid man to establish a bridge among them. Following image shows the three main concepts used by airbnb to establish the trust factors.

  • Safety:
Airbnb use the latest in technology and machine learning to assess the risk of each and every reservation before anything is confirmed. Airbnb safeguard all Airbnb accounts using multi-factor authentication, requiring additional verification whenever a user logs in from a new device.
Airbnb ensure your money is protected and that your funds are always guaranteed when you use our secure online platform. Plus, Airbnb do not release payment to a host until the guest is safely checked in, and you should never be asked to wire money or pay another user directly. If you are, Airbnb advise you to report this behavior to us.
  • Connection:
Each and every person on Airbnb has a detailed profile page with helpful information about themselves and their home. Hosts can also require that guests provide a government ID, such as a passport or driver’s license, before booking their listing, and then the host in turn must do so as Airbnb.Guests and hosts can review each other after each stay, so future hosts and guests can see those reviews and take them into consideration before making any decisions.
  • Support:
Airbnb’s customer service and trust and safety teams are on call for 24/7 and in 11 different languages. Airbnb offer rebooking assistance, refunds, reimbursements, our Million Dollar Host Guarantee, and insurance programs, all to help make things right. Airbnb strive to ensure that every host and guest has the best possible experience on Airbnb.
Are you the one who’s inspired with all the features of airbnb and want to build a software as same as like that, just have a look at our airbnb clone script.

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